Terms

About Us

Image & Co is a trading name of Image Farnham Ltd (“Us” and “We“).  We are registered in England and Wales under company number 12335410 and have our registered office at Communication House, Victoria Avenue, Camberley, Surrey, England, GU15 3HX. We are a limited liability company. 

To contact us, please email hello@imagehair.co or telephone us on +44 (0)1252 331302.

Deposits (50%)

All appointments are secured with a 50% deposit upon booking.

The deposit is non refundable if you cancel your appointment within 48 hours of your appointment time.

We also have the right to deduct from your deposit if we have incurred any charges on our part and you decide to cancel a future service – regardless of how much notice you have given. For example, we may have ordered products in, postage, our time especially if we have to return these items to our stockists as this can be costly and time consuming.

Cancellation Policy

All Services

Please note that if you re-arrange or cancel your appointment within 48 hours, this will incur a 50% charge of your appointment (your deposit).

If you re-arrange or cancel within 24 hours of your appointment, this will be charged at 100% of the service cost. This is classed as a no-show in our industry as unfortunately it is very difficult to rebook your appointment at such late notice.

Consultations

Please note that if you attend any consultations and cancel a free consultation with fewer than 24 hours notice and/or you do not attend your appointment, you will be asked to pay a £25 deposit to rebook. This payment is then redeemable against a purchase of a wig or hair piece in-salon only.

No Shows

If you do not attend an appointment, this is classed as a ‘no-show’.

When you would like to rebook, our system will automatically require you to pay 100% of the service upfront to secure your booking. We are unable to amend this, therefore it is really important that you attend your appointments and give us as much notice as possible to re-arrange or cancel to avoid charges.

Our Right to Cancel

Image & Co reserves the right to cancel your appointment at any time due to unforeseen circumstances – for example, stylist sickness. We will always endeavour to keep your appointment or rearrange for you, but if we are unable to do so we will not be able to offer any compensation for your appointment.

Our website

These terms tell you the rules for using our website imagehair.co (“our site”).

Please read these terms of use carefully before you start to use the site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • our Privacy & Cookie Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.  By using our site, you acknowledge such processing and you warrant that all data provided by you is accurate; and our Cookie Policy, which sets out the information about the cookies on our site.

We May Make Changes To These Terms

We amend these terms from time to time.  Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We May Make Changes To Our Site

We may update and change our site from time to time to reflect changes to our products and services, our users’ needs and our business priorities. 

We May Suspend Or Withdraw Our Site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.  We will not be liable to you if for any reason our site is unavailable at any time or for any period although will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

How You May Use Material On Our Site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely On Information On This Site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Whilst any content on our services is accurate, a consultation is required by us before any of our guidance is actioned. You should also not take our guidance as information for a third-party hairdresser or salon as results may vary.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We Are Not Responsible For Websites That We Link To

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our Liability

If you are a consumer or a business user:

  • we do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
  • we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site;
  • we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Viruses

We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site.  You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use our site will cease immediately.

Linking To Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@imagehair.co.

Applicable Law

Please note that these terms of use, their subject matter and their formation (and any non-contractual disputes or claims), are governed by English law.  You and we both agree that the courts of England and Wales will have exclusive jurisdiction.